We have prepared optimally for this Black Friday Sale, expecting many new products, a huge restock, and great highlights!

As with last year's big Black Sale, we anticipate a huge volume of orders this time as well.

While we have reorganized - specifically for the Black Friday Sale - we want to be completely transparent and announce here that the delivery time during the sale will be 8 to 12 days due to the high volume of orders. We appreciate your understanding.

As you can imagine, we are doing everything humanly possible to ensure our servers withstand the rush. If this is still not possible, please don't be upset, but try again in an hour.

Please note that we only work Monday - Friday and orders are not processed on weekends. Therefore, both shipping and a response may be delayed. Our support can also be reached by phone at 040 88167933 from Mon. - Fri. between 10 AM and 5 PM.

Since we process many thousands of orders every day, naturally some questions arise. Please refrain from writing to our employees via social media, but rather check our FAQ at the link below and use the contact form provided there if you need further assistance. Link: https://smilodox.com/pages/hilfe-kontakt

Yes, the warehouses are full.

Nevertheless, as every year, the bestsellers will be completely sold out in a short time.

So be quick and order your favorite items.

Please note that due to the volume of orders, shipping may be delayed. We therefore ask for your understanding that we may not be able to meet our usual delivery times of 2 to 4 days, and that it may take approximately 8 to 12 days. The health of our employees and the employees of the shipping service providers is our top priority!

Your order has already been processed and packed. Next, it will be handed over to DHL.

Due to the high volume, DHL unfortunately cannot pick up all packages every day.

We are already doing our best to ship orders as quickly as possible.

Unfortunately, you cannot reserve products in advance. However, you can create your wish list in advance, which you can then add to your shopping cart with one click when the sale starts. This saves you time and gives you the chance to get all your favorite products.

Unfortunately, adding an item to your shopping cart does not reserve that item for you.

However, the items will be definitively allocated to you as soon as payment is confirmed.

On the one hand, it can happen that returns come back during the sale, on the other hand, we also take the liberty of restocking products that sold out quickly.

Please check your inbox for an order confirmation email. Please note that there may be a delay in receiving this email if you are quick and order within the first hours of the sale.

If there is no email there, please also check your spam folder.

Once the order is packed, no changes can be made. This includes the ability to change your delivery address, add to your order, remove an item or change the size. At this stage, the order cannot be canceled either. If orders have been placed consecutively, it is not possible to combine them.

In urgent cases, please contact support and they will check if a change can still be made.

If someone in your area placed an order after you but received the package first, please don't worry.

To ensure a smooth process in the warehouse, packages are not packed chronologically, but systematically. As soon as an order is ready for dispatch, you will receive a shipping confirmation.