We have prepared for this Black Friday Sale, and you can expect many new products, a huge restock, and great highlights!

As with last year's big Black Sale, we also expect a huge volume of orders this time.

While we have reorganized – specifically for the Black Friday Sale – we want to be completely transparent with you and announce here that the delivery time for the sale will be 8 to 12 days due to the high volume of orders. We hope for your understanding.

As you can imagine, we are doing everything humanly possible to ensure our servers can handle the rush. If this is still not possible, please don't be angry, but try again in an hour.

Please note that we only work Monday - Friday and orders are not processed on weekends. Therefore, both shipping and a response may be delayed. Our support can also be reached by phone at 040 88167933 from Monday - Friday between 10 AM and 5 PM.

Since we process many thousands of orders every day, a few questions naturally accumulate. Please refrain from writing to our employees via social media, but check our FAQ in the link below and use the contact form provided there if you have any further needs. Link: https://smilodox.com/pages/hilfe-kontakt

Yes, the warehouses are full.

Nevertheless, as every year, the bestsellers will be completely sold out in a short time.

So be quick and order your favorite items.

Please note that delivery may be delayed due to the volume of orders. We therefore ask for your understanding that we cannot keep our usual delivery times of 2 to 4 days, but that it will take approx. 8 to 12 days. The health of our employees and the employees of the shipping service providers is our top priority!

Your order has already been processed and packed. Next, it will be handed over to DHL.

Due to the high volume, DHL unfortunately cannot pick up all parcels every day.

We are doing our best to ensure that orders are shipped as quickly as possible.

Unfortunately, you cannot reserve products in advance. However, you can create your wish list in advance, which you can then add to your shopping cart with one click when the sale starts. This saves you time and gives you the chance to grab all your favorite products.

Unfortunately, adding an item to your shopping cart does not reserve that item for you.

However, the items will, of course, be firmly allocated to you as soon as payment is confirmed.

On the one hand, returns may come back during the sale, and on the other hand, we also take the liberty of restocking products that sold out quickly.

Please check your inbox for an order confirmation email. Please note that there may be a delay in receiving this email if you are quick and order within the first hours of the sale.

If you cannot find an email there, please also check your spam folder.

Once the order is being packed, no changes can be made. This includes the option to change your delivery address, add to your order, remove an item, or change the size. In this status, the order can also no longer be cancelled. If orders have been placed one after the other, it is not possible to combine them.

In urgent cases, please contact support and they will check if a change can still be made.

If someone in your circle placed the order after you but received the package first, please don't worry.

To ensure a smooth process in the warehouse, packages are not packed chronologically, but systematically. As soon as an order is ready for shipment, you will receive a shipping confirmation.