We are well prepared for this Black Friday Sale, with many new products, a huge restock, and great highlights awaiting you!

As last year during the big Black Sale, we also expect a huge number of orders this time.

Although we have reorganized – specifically for the Black Friday Sale – we want to be completely open with you and announce here that due to the high volume of orders during the sale, delivery time will be 8 to 12 days. We hope for your understanding.

As you can imagine, we are doing everything humanly possible to ensure that our servers can withstand the rush. If this is still not possible, please don't be angry, but try again in an hour.

Please note that we only work from Monday - Friday and orders are not processed further on weekends. Therefore, both shipping and a response may be delayed. Our support can also be reached by phone at 040 88167933 from Mon. - Fri. between 10 AM and 5 PM.

Since we process many thousands of orders every day, a few questions naturally accumulate. Please refrain from writing to our employees via social media, but check our FAQ in the link below and use the contact form provided there if you have further needs. Link: https://smilodox.com/pages/hilfe-kontakt

Yes, the warehouses are full.

Nevertheless, as every year, the bestsellers will be completely sold out in a short time.

So, be quick and order your favorite items.

Please note that due to the volume of orders, there may be delays in shipping. We ask for your understanding that we cannot adhere to our usual delivery times of 2 to 4 days, but that it will take approx. 8 to 12 days. The health of our employees and the employees of the shipping service providers is our top priority!

Your order has already been processed and packed. Next, it will be handed over to DHL.

Due to the high volume, DHL unfortunately cannot pick up all packages daily.

We are already doing our best to ensure that orders are shipped as quickly as possible.

Unfortunately, you cannot reserve products in advance. However, you can create your wish list in advance, which you can then add to your shopping cart with one click when the sale starts. This saves you time and gives you the chance to get all your favorite products.

Unfortunately, adding an item to your shopping cart does not reserve that item for you.

However, the items will of course be firmly assigned to you as soon as payment is confirmed.

On the one hand, it can happen that returns arrive during the sale, on the other hand, we also take the liberty to restock products that were quickly sold out.

Please check your inbox for an order confirmation email. Please note that there may be a delay in receiving this email if you are quick and order within the first few hours of the sale.

If there is no email there, please also check your spam folder.

Once the order is being packed, no changes can be made. This also includes the possibility to change your delivery address, add to your order, remove an item or change the size. In this status, the order can no longer be canceled. If orders have been placed successively, it is not possible to combine them.

In urgent cases, please contact support and they will check if a change can still be made.

If someone in your environment placed an order after you, but received the package first, please do not worry.

To ensure a smooth process in the warehouse, packages are not packed chronologically, but systematically. As soon as an order is ready for shipment, you will receive a shipping confirmation.